JumpCloud Resets API Keys Amid Continuous Cybersecurity Incidents


๎ ‚July 07, 2023๎ „Swati KhandelwalAPI Security/Security Incidents


JumpCloud, a provider of cloud-based identity and access management solutions, quickly reacted to ongoing cybersecurity incidents impacting several of its clients.

As part of its crash control efforts, JumpCloud has reset the application programming interface (API) keys of all customers affected by this event, in order to protect their valuable data.

Company owns notified concerned clients about the critical nature of this step, reinforcing their commitment to protecting their operations and their organizations. However, resetting this API key will disrupt certain functionality such as AD import, HRIS integration, JumpCloud PowerShell module, JumpCloud Slack application, Directory Insights Serverless application, ADMU, 3rd party zero-touch MDM packages, Command Triggers, Okta SCIM integration, Azure integration AD SCIM, Workato, Aquera, Tray and more.

Despite the potential disruption, JumpCloud thinks the key reset is for the greater good of its clients. For those who need help resetting or rebuilding their API keys, the company is here to provide support.

Company urge affected clients to reset their API keys immediately to increase the security of their systems. To help with this, JumpCloud has provided detailed guides and interactive simulations.

Recent events have highlighted the importance of API security, demonstrating the need for strong protective measures. It is critical for businesses to adequately secure their APIs to prevent potential security breaches.

JumpCloud’s cloud-based Active Directory (AD) service is used by more than 180,000 organizations worldwide. Many software vendors and cloud service providers have integrated their systems with JumpCloud’s suite of identity, access, and device management services.


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Details regarding the specifics or scale of the incident are not available at this time, but JumpCloud is actively addressing the situation. It is not yet certain whether the company’s network was disrupted or the exact cause of the problem.

JumpCloud’s communications have drawn criticism for not being completely transparent.

JumpCloud clients affected by this event are advised to expedite their API key reset and look forward to further developments or announcements regarding this incident.

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